Although leased lines are the fastest, most reliable and secure service, they often take the longest to install. Leased line installation take, on average, 90 days to install from surevy completion. Leased line installations can be expedited but this can be very expensive.

FTTP (fibre to the premises) is a non dedicated , asymetric service meaning, that the connection is not dedicated to the end user and that the downlaod speeds will typically be faster than the upload. Leased lines are a dedicated, symmetrical service. This means that only the end user is using the connection and that download and upload speed are roughly the same. Requested speeds on leased lines more likely to be provided as opposed to an up to speed, which ever speed is ordered, this will be the speed received at the router.

No, all our contract default to a 30 day rolling contract at the end of the contracted term. This means you can cancel your service or services any time once your contracted period has expired by providing just 30 days notice by email or on our portal.

No, we never put our pricing up regardless of  if you are in or out of contract. We review our pricing twice a year and genrally reduce the cost of our services. Our price reduction are even given to customers that are still in contract with us.

ECC stands for "Excessive Construction Charge". This charge is applied is the installation costs to Openreach are excesive. They will pass on some or all of the cost to the end user. ViTelecom will pay the first £4,800 of any ECCs and the remaining would be payable by the end user. The end user will be made aware of any ECCs once the survey has been completed. If there are any ECCs the end user will have up to 30 days to decide if they wish to proceed with the installation. At this ppoint the installation can be cancelled with no additional charges. If there are no ECCs, the contract will be valid  from the survey date and any cancellation will encure a canccellation fee.

Yes you can. Leased lines can be installed to any location however, some installation my have ECCs. See What is an ECC above to undersatnd ECC charges.